Hyderabad, India / Enterprise customer success

Making enterprise software work for its customers.

Enterprise Customer Success · SaaS / SaaS · Adoption · Partnerships

I turn complex enterprise rollouts into adoption that lasts.

Five years in enterprise SaaS and four years running a customer-facing business. At Zenoti, I supported 25+ deployments across 1,500+ locations and helped shorten onboarding by 28%. I bring implementation discipline, partner enablement and a business owner's instinct for what keeps customers coming back.

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The evidence / Customer outcomes

25+

Enterprise deployments

Zenoti · salon & wellness chains

1,500+

Locations reached

Across global customer networks

28%

Faster onboarding

14 weeks down to 10

4.5/5

Customer satisfaction

20+ PRM360 implementations

Why this work matters

From go-live to lasting value.

See the full experience

/ 01

Adoption starts with implementation

At Zenoti, I translated enterprise requirements into POS, CRM, membership, scheduling, inventory and payroll configurations. Repeatable setup and training playbooks shortened onboarding by about 28%.

Zenoti · Product Specialist

/ 02

Partnerships across teams

At Temenos, I coordinated partner recruitment, compliance and enablement across functions, cutting partner onboarding overhead by 20% while supporting 15+ concurrent global projects.

Temenos · Business Operations

/ 03

The customer lens of an owner

Running an apparel business made retention tangible: I studied purchase patterns, improved in-store workflows and increased repeat customer visits by 20%.

Apparel Retail · Owner & Manager

My approachListen to stakeholders, identify where adoption slows, partner with product and delivery teams, and turn measurable customer value into a foundation for renewals and growth.

§01 — Experience

Enterprise delivery. Human outcomes.

Five years in SaaS and four years in business, connecting implementation, enablement and customer experience.

Jul 2021 — 2025IndiaEntrepreneur · Apparel Retail

Store Owner & Manager

Apparel Retail Franchise

Built and ran an apparel franchise end-to-end for 4 years — inventory planning, vendor negotiations, in-store merchandising, and customer experience design.
Increased repeat customer visits by 20% through refined in-store workflows and customer insight analysis.
Analyzed sales and purchase patterns to guide inventory and promotional decisions; improved tracking and reconciliation processes to reduce operational friction and improve forecasting accuracy.
Worked directly with customers to understand friction and improve service.

Aug 2020 — Jul 2021HyderabadSaaS · Beauty & Wellness

Product Specialist

Zenoti

Supported 25+ enterprise SaaS deployments across salon, spa and wellness chains, enabling platform adoption across 1,500+ global locations.
Translated business requirements into platform configurations across POS, CRM, membership, scheduling, inventory, and payroll modules.
Cut customer onboarding time by ~28% (14 to 10 weeks) with configuration playbooks, reusable setup templates and structured training frameworks.

Jul 2018 — Aug 2020HyderabadBanking · Finance SaaS

Sr. Business Operations Analyst

Temenos

Managed partner ecosystem operations and partner enablement; reduced onboarding overhead by 20% through process optimization.
Coordinated partner recruitment, compliance and enablement across teams to align platform capabilities with partner delivery needs.
Improved resource allocation accuracy by 35% while managing 15+ concurrent global projects.

Apr 2017 — Jul 2018HyderabadPRM · B2B SaaS

Product Implementation Specialist

PRM360

Gathered enterprise client business requirements and translated them into product configurations; led end-to-end SaaS implementation workflows.
Led client training, demos and solution reviews to support adoption after implementation.
Achieved 96% on-time delivery across 20+ implementations with 4.5/5 customer satisfaction score.

§02 — Capabilities

What I bring to the customer journey.

Enterprise Customer Success

Customer OnboardingProduct AdoptionCustomer TrainingClient Relationship ManagementPartner Enablement

Implementation & Collaboration

Enterprise SaaS ImplementationBusiness Requirements AnalysisProduct ConfigurationCross-functional CollaborationProcess Improvement

Product & Business

Customer InsightsProduct ManagementAI Product ThinkingInventory & Operations

Tools & Technical

WireframesFigmaMySQL

§03 — Case studies & product thinking

Find the friction. Design the way through.

An illustrative customer success playbook and independent product analyses: finding where journeys break and what to do next.

Sample case study

/ 01

Customer Success · Enterprise SaaS

From Go-Live to Genuine Adoption

An illustrative enterprise account playbook: spot adoption risk early, align stakeholders, rebuild usage habits and create a credible path to renewal.

Read case study →

Published

/ 02

Fintech · UPI

PhonePe's ₹1 Lakh UPI Wall

Why power users hit a silent ceiling on PhonePe — and the two product moves (a live limit tracker + inline IMPS fallback) that would unblock them before they tap PIN.

Read teardown →

Published

/ 03

Travel Tech · Cross-Vertical

MakeMyTrip's Connected Trips

A phased multi-modal engine for MMT — Flight + Cab now, Flight + Train later — with a 5-minute fare hold, geo-fenced airport handoff, and cross-leg cancellation cover.

Read teardown →

§04 — Products & experiments